Codes & guidelines
Victoria Electricity complies with the following industry regulations.
Conduct for Marketing Retail Energy
Energy Retail Code
Electricity Distribution Code
Gas Distribution Code
Interim Operating Procedure - Compensation for Wrongful Disconnection
Electricity Industry Guideline 4 - Accounts Collection Cycle
Electricity Industry Guideline 10 - Confidentiality & Informed Consent Electricity & Gas
Electricity Industry Guideline 13 - Greenhouse Gas Disclosure on Electricity Customers' Bills
Energy Industry Guideline 19 - Energy Product Disclosure
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