Complaint handling
We aim to provide you with the best level of service possible. If you feel that we have not met your expectations in some way, or if you are unhappy with the service you received, please let us know. We will attempt to resolve the matter with you promptly.
When you contact us to make an enquiry, or even a complaint, you can expect to be treated with courtesy and respect at all times.
How we respond to your enquiry
We will respond to any letter you post or fax to us within 5 business days, and to any email within 1 business day. We will keep you informed of the status of your enquiry and advise when we will contact you again to resolve any outstanding issues.
If your enquiry relates to a disputed billing amount, we will not request payment of the disputed amount until the issue has been resolved.
What happens afterwards
If your dispute has not been resolved satisfactorily, or you require further information, you may refer your complaint to the Energy and Water Ombudsman (EWOV) by phoning 1800 500 509.
Switch to Victoria Electricity
Switch today for a better deal.
Pay your bills online
It's so easy to pay your bills online.
Live Chat »
Ask us a
question.
Moving home?
Connecting your
electricity and gas
has never been easier!
Click here to move with Victoria Electricity!
Move now »
Make the switch!
Tired of your current retailer?
Switching is easy with Victoria Electricity, simply follow our check list to get
started here