Useful links
Documents of interest
Victoria Electricity Residential Customer Charter
Victoria Electricity Negotiated Energy Contract Terms and Conditions
Victoria Electricity Standing / Deemed Contract Terms and Conditions
VE Telecommunications Terms and Conditions
ESC Guidelines
Victoria Electricity complies with the following guidelines established by the Victorian Essential Services Commission (ESC).
Guideline 10 Energy Industry - Confidentiality and Informed Consent
Guideline 13 Electricity Industry - Greenhouse Gas Disclosure on Electricity Customer's Bills
Guideline 19 Energy Industry - Energy Product Disclosure
Other energy industry sites
Australian Consumers Association
Australian Energy Market Operator (AEMO)
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